Customer Care & Service      
 
What you can expect from us:

• Here at Wigs Online Store.com . We want you to be delighted with both our products and our service and so we are pleased to offer a 100% guarantee that if you are dissatisfied in any way with the products you have ordered, we will exchange them or provide a refund. If you decide your order is not for you we will refund in full including the cost of the original postage;
• We will despatch at the earliest opportunity by first class post in discreet and secure packaging;
• We will provide you with absolute shopping privacy. We will never exchange, rent, or sell your personal information to any third party.
• We will use a secure online ordering system which has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transaction process.
  

What we ask of you:

• If contacting us by e-mail please include your order number and date of order so that we can help swiftly;
• If an item is being returned for refund or replacement, please do so within five days of receipt.
• The returned item must be in the same condition as originally despatched. Please take care when unpacking & repacking and please ensure that wigs are tried on with a wig cap you will understand we cannot accept returns on lingerie that has been worn or is returned in poor condition.
  

Shipping

All items are sent by First Class Royal Mail in discreet packaging which give no indication of their contents.

We make every possible effort to update the website to accurately reflect our availability levels. However, in circumstances where you have ordered an item that is out of stock at the point of picking, your order will be automatically 'Backordered' while we order new stock or await supply.

Delivery can take up to 21 working days but averages 4 working days.

We confirm shipment by e-mail.

Returning unwanted/exchange goods

You should post them, with the appropriate paperwork enclosed and undamaged to:

Wigsonlinestore.com
84 Worcester Streert
Wolverhampton
WV2 4LE