Customer Care & Service
What you can expect from
us:
- Here at Wigs Online Store.com . We want
you to be delighted with both our products and our
service and so we are pleased to offer a 100%
guarantee that if you are dissatisfied in any way
with the products you have ordered, we will
exchange them or provide a refund. If you decide
your order is not for you we will refund in full
including the cost of the original postage;
- We will despatch at the earliest
opportunity by first class post in discreet and
secure packaging;
- We will provide you with absolute shopping
privacy. We will never exchange, rent, or sell
your personal information to any third
party.
- We will use a secure online ordering
system which has achieved the highest level of
compliance under the Payment Card Industry Data
Security Standard (PCI). We adhere to the most
stringent levels of fraud screening, ensuring that
your customer's details remain secure throughout
the transaction process.
What we ask of
you:
- If contacting us by e-mail please include
your order number and date of order so that we can
help swiftly;
- If an item is being returned for refund or
replacement, please do so within five days of
receipt.
- The returned item must be in the same
condition as originally despatched. Please take
care when unpacking & repacking and please
ensure that wigs are tried on with a wig cap you
will understand we cannot accept returns on
lingerie that has been worn or is returned in poor
condition.
Shipping
All items are sent by First Class Royal Mail in
discreet packaging which give no indication of
their contents.
We make every possible effort to update the
website to accurately reflect our availability
levels. However, in circumstances where you have
ordered an item that is out of stock at the point
of picking, your order will be automatically
'Backordered' while we order new stock or await
supply.
Delivery can take up to 21 working days but
averages 4 working days.
We confirm shipment by e-mail.
Returning unwanted/exchange
goods
You should post them, with the appropriate
paperwork enclosed and undamaged to:
Wigsonlinestore.com
84 Worcester Streert
Wolverhampton
WV2 4LE